Refund policy
REFUND & RETURN POLICY
1. OVERVIEW
Thank you for shopping with So Lars LaLa.
Each So Lars LaLa piece is made to order and individually finished by hand in the Paris region of France. Please allow up to three weeks for production. Once completed, orders ship within two business days.
We hope you love your So Lars LaLa. Returns and refunds are handled in accordance with applicable consumer protection law and the conditions set out below.
2. MADE-TO-ORDER & HAND-FINISHED PRODUCTS
Production of your So Lars LaLa begins following confirmation of your order. Each piece is 3D printed, then individually assembled, painted, and rhinestoned by hand.
Because of this process, individual pieces may display slight variations in color, finish, placement, and detailing. These characteristics are part of the handmade nature of the product and do not, by themselves, constitute a defect.
3. RETURNS & RIGHT OF WITHDRAWAL
Where applicable consumer law provides you with a right to withdraw from an online purchase, including the statutory withdrawal rights available to qualifying consumers in the European Union, these rights are fully respected.
If you wish to exercise an applicable right of withdrawal, please contact us at info@larslala.com within the legally applicable period after receiving your order.
Returned products should be returned complete, with all supplied heel caps, accessories, and original packaging.
Customers may be responsible for the direct cost of returning an unwanted product where permitted by applicable law. Please contact us before returning an item so that we can provide the appropriate return instructions.
Your statutory rights are not affected by this policy.
4. REFUNDS
Once an eligible return has been received, we will inspect the product and process any refund due in accordance with applicable consumer law.
Refunds will normally be made using the original method of payment.
Where permitted by applicable law, a reduction in the refund may apply if the product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning and this has resulted in diminished value.
5. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Every So Lars LaLa piece is individually inspected before shipping.
If your order arrives damaged, defective, materially different from its description, or you receive an incorrect product, please contact us as soon as possible at info@larslala.com.
Please include your order number, a description of the issue and, where possible, photographs showing the problem.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection law.
6. NATURAL VARIATIONS
Each So Lars LaLa is individually produced and finished by hand. Slight variations in color, texture, flower placement, rhinestone placement, and finish may therefore occur between pieces.
These subtle differences are inherent to the production process and make each So Lars LaLa individually unique. Reasonable handmade variations are not considered defects.
7. ORDER CHANGES & CANCELLATIONS
Because production may begin soon after an order is confirmed, please contact us immediately at info@larslala.com if you have made an error or wish to change or cancel your order.
Where production has not yet begun, we will do our best to accommodate your request.
Nothing in this section limits any cancellation or withdrawal rights that cannot legally be excluded under applicable consumer protection law.
8. SHIPPING, LOST & UNDELIVERED ORDERS
Completed orders normally ship within two business days following production.
Delivery times vary according to destination and carrier and are separate from our production and shipping times.
If tracking indicates that your shipment may have been lost, please contact us so that we can investigate the matter with the carrier.
Customers are responsible for providing accurate and complete delivery information when placing an order. If you notice an error in your shipping information, please contact us immediately.
Customs processing and other circumstances outside our reasonable control may affect delivery times.
9. INTERNATIONAL ORDERS
International orders may be subject to local import duties, taxes, customs charges, or other fees depending on the destination.
Where these charges are not collected at checkout, they may be payable by the recipient upon importation. Any applicable charges and procedures are determined by the relevant local authorities.
10. CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or limit any mandatory rights available to you under applicable consumer protection law.
Where the terms of this policy conflict with mandatory consumer rights applicable in your jurisdiction, those statutory rights will prevail.
11. CONTACT
For questions about an order, return, refund, or this policy, please contact:
So Lars LaLa
info@larslala.com