Refund policy

Here is the full policy:

Refund & Return Policy Effective Date: May 2026

1. Overview

Thank you for shopping with us. Because every item in our store is handcrafted and made to order, we have a strict no-refund and no-return policy. Please read this policy carefully before placing an order.

2. Made-to-Order & Artisanal Products

All of our products are individually crafted by artisans upon receipt of your order. This means:

  • Each piece is unique and produced specifically for you.
  • Production begins immediately after your order is confirmed.
  • Items cannot be resold, restocked, or repurposed once made.

As a result, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and confirmed.

3. No Refund Policy

We do not offer refunds under any of the following circumstances:

  • Change of mind or personal preference after purchase.
  • Ordering the wrong size, colour, or style — please review your order carefully before completing checkout.
  • Delays caused by shipping carriers or customs processing.
  • Failure to provide accurate shipping information at the time of purchase.

4. Quality Assurance

We take great pride in the quality of every piece we create. Before any order is dispatched, each item is carefully inspected by our artisans to ensure it meets our standards of craftsmanship and quality. This hands-on review is carried out by the same skilled makers who crafted your piece, ensuring that only items meeting our quality benchmarks leave our workshop.

We are confident in the care taken at every stage of production and fulfilment. In the unlikely event that an item arrives in a condition inconsistent with our quality standards, please refer to our contact details in Section 9 so we may address the matter appropriately.

5. Natural Variations in Handmade Goods

As artisanal products are made by hand, slight variations in colour, texture, pattern, finish, and dimensions are to be expected and are not considered defects. These variations are a hallmark of authentic handcraft and contribute to the uniqueness of each piece. By placing an order, you acknowledge and accept these natural variations.

6. Order Cancellations

Due to the made-to-order nature of our products, order cancellations are not accepted once the order has been confirmed. If you believe you have made an error in your order, please contact us immediately at the email address below. We will do our best to accommodate requests made before production has commenced, but we cannot guarantee cancellation in any case.

7. Lost or Undelivered Shipments

If your order is confirmed as lost by the carrier, please contact us and we will work with you to investigate the matter. We are not liable for delays or losses caused by incorrect shipping addresses provided at checkout, customs holds, or carrier service failures beyond our control.

8. Applicable Consumer Rights

Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable consumer protection law. Where mandatory legal protections apply in your jurisdiction, those rights are preserved.

9. Contact Us

If you have any questions about this policy or wish to raise a concern, please contact our customer support team:

Email: info@larslala.com