Terms of service

1. Agreement to Terms

By accessing our website, browsing its content, or placing an order, you unconditionally agree to be bound by these Terms of Service in their entirety. If you do not agree, you must immediately cease use of our website and refrain from placing any order. Your continued use of our website constitutes ongoing acceptance of these terms as updated from time to time.

2. About Us

We are an artisanal goods business selling handcrafted, made-to-order products. All items are individually crafted by hand upon receipt of a confirmed order.

3. Eligibility

By placing an order you warrant that you are at least 18 years of age, that you have full legal capacity to enter into a binding contract, and that all information provided by you is accurate and complete. We reserve the right to refuse or cancel any order placed by a person we reasonably believe does not meet these requirements.

4. Products

All products are handmade and made to order. By placing an order you expressly acknowledge and accept that:

  • Product images are illustrative only and do not constitute a representation that your item will be identical in appearance, colour, texture, or finish.
  • Natural variations inherent to the handmade process are not defects and do not give rise to any claim, refund, or return.
  • Descriptions are provided in good faith but are not warranties of any kind regarding exact specifications.
  • We reserve the right to modify, substitute materials, discontinue, or limit availability of any product at any time and without liability to you.

5. Orders & Payment

Placing an order constitutes an offer by you to purchase, which we may accept or decline at our sole and absolute discretion. No contract exists between us until we have confirmed your order in writing and received full cleared payment.

  • All prices are as displayed at checkout. We are not liable for pricing errors and reserve the right to cancel any order placed at an incorrect price.
  • Payment must be made in full at the time of ordering. We will not begin production until full payment is received and cleared.
  • You are solely responsible for any bank charges, currency conversion fees, or transaction fees imposed by your payment provider.
  • In the event of a disputed or reversed payment, we reserve the right to pursue recovery of the full order value plus any associated costs.

6. Production & Shipping

Production and delivery timeframes are estimates only and are not guaranteed. Time is not of the essence in respect of delivery.

  • We shall not be liable for any loss, damage, cost, or inconvenience arising from delays in production or delivery, howsoever caused.
  • Risk of loss and title pass to you upon dispatch. Once an order has left our premises, we have no control over and accept no liability for its handling, transit time, or condition upon arrival.
  • You are solely and entirely responsible for providing accurate, complete, and deliverable shipping information. Any loss, delay, or additional cost arising from inaccurate or incomplete information is your sole responsibility and no refund or replacement will be provided in such circumstances.
  • We are not liable for delays, seizures, duties, or costs arising from customs or import regulations in your country.

7. Refunds, Returns & Cancellations

All sales are final. Please refer to our Refund & Return Policy, which forms part of these Terms of Service and is incorporated herein by reference. By placing an order you confirm you have read and accepted that policy in full.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

  • We exclude all liability for any indirect, incidental, consequential, special, or punitive damages of any kind, including but not limited to loss of profit, loss of revenue, loss of data, loss of enjoyment, or any other economic loss, whether arising in contract, tort, or otherwise.
  • Our total aggregate liability to you under or in connection with any order shall in no circumstances exceed the net amount actually paid by you for that specific order.
  • We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to acts of God, supply chain disruptions, carrier failures, industrial action, or government action.
  • You agree that bringing any claim against us more than 30 days after the date of delivery (or estimated delivery if undelivered) is absolutely time-barred, to the extent permitted by law.

9. Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that our website will be uninterrupted, error-free, or free of viruses or harmful components.

10. Indemnification

You agree to indemnify, defend, and hold harmless us and our owners, employees, agents, and suppliers from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to your use of our website, your breach of these Terms, or your violation of any third-party rights.

11. Dispute Resolution

In the event of any dispute, complaint, or claim arising out of or in connection with these Terms or any order, you agree to first contact us directly in writing and allow us a minimum of 30 days to attempt to resolve the matter informally before initiating any formal proceedings. Failure to do so will be raised as a procedural objection in any subsequent proceedings.

12. Intellectual Property

All content on our website — including images, text, logos, product designs, and graphics — is our exclusive property or licensed to us and is protected by intellectual property law. No content may be reproduced, copied, distributed, or used in any form without our prior written consent. Any unauthorised use may result in legal action.

13. Prohibited Use

You agree not to use our website or services to:

  • Place fraudulent, speculative, or bad-faith orders.
  • Initiate unwarranted chargebacks or payment disputes.
  • Reproduce, resell, or commercially exploit any of our products or content.
  • Interfere with, disrupt, or damage our website or systems in any way.

14. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of France. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of France, and you irrevocably submit to that jurisdiction.

15. Consumer Rights Reservation

Nothing in these Terms is intended to exclude or limit any rights you may have under mandatory applicable consumer protection law that cannot lawfully be excluded. Where such rights apply, they are preserved to the minimum extent required by law, and all other limitations herein remain in full force.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, it shall be severed from the remaining terms, which shall continue in full force and effect.

17. Changes to These Terms

We reserve the right to amend these Terms at any time by posting updated terms on our website. Your continued use of our website following any update constitutes acceptance of the revised terms. It is your responsibility to review these Terms periodically.

18. Contact

Email: info@larslala.com