Shipping policy

1. Made-to-Order Production & Dispatch

As every item in our store is handcrafted and made to order, please allow up to 3 weeks from the date of your confirmed order for your item to be produced, quality-checked, and dispatched. This timeframe reflects the care and craftsmanship that goes into every piece.

By placing an order, you acknowledge and accept this production and dispatch timeframe.

2. Dispatch Timeframe

We aim to dispatch all orders within 3 weeks of order confirmation. This timeframe is an estimate and not a guaranteed deadline. Factors such as order volume, material availability, or circumstances beyond our control may on occasion affect dispatch times. We are not liable for any loss, inconvenience, or damage arising from a delay in dispatch.

3. Delivery Timeframes

Once dispatched, delivery times will vary depending on your location and the shipping carrier. Delivery timeframes provided at checkout are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or any circumstances beyond our control.

4. Shipping Destinations

We currently ship to most countries worldwide. However, we do not offer shipping to the following destinations due to service and operational limitations:

  • Israel

We reserve the right to update this list of excluded destinations at any time without notice. If your country is not supported at checkout, your order cannot be completed.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. All shipping costs are non-refundable once an order has been dispatched.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country. These charges are entirely your responsibility and are not included in our product or shipping prices. We are not liable for delays caused by customs processing and have no control over these charges.

7. Delivery Address

You are solely responsible for providing an accurate and complete delivery address at checkout. We are not liable for orders lost, delayed, or undelivered as a result of an incorrect or incomplete address, and no refund or replacement will be issued in such circumstances.

8. Lost Shipments

If your order is confirmed as lost by the carrier, please contact us at the email below. We will liaise with the carrier on your behalf, however we do not guarantee any specific outcome and our liability is limited in accordance with our Terms of Service.

9. Risk & Title

Risk of loss and title to your order passes to you upon dispatch from our premises. We are not responsible for items once they have been handed to the carrier.

10. Contact

Email: info@larslala.com