Terms of sale

1. Scope & Application

These Terms of Sale govern all purchases made through our website. By placing an order, you unconditionally agree to be bound by these Terms of Sale in their entirety. These Terms of Sale should be read alongside our Terms of Service, Refund & Return Policy, and Shipping Policy, all of which form part of the contractual relationship between us.

Where any conflict exists between these Terms of Sale and any other policy, these Terms of Sale shall prevail in respect of matters relating to the purchase transaction.

2. The Seller

Products are sold by:

So Lars LaLa Limited

All products are handcrafted and fulfilled from France.

3. Products

All products offered for sale on our website are handcrafted and made to order. By placing an order you expressly acknowledge and accept that:

Each item is individually produced by hand upon receipt of your confirmed order.
Product images and descriptions are for illustrative purposes only and do not constitute a warranty or guarantee that your item will be identical in every respect.
Natural variations in colour, texture, finish, pattern, and dimensions are inherent to the handmade process, are not defects, and do not give rise to any right of return, refund, or claim.
We reserve the right to substitute materials of equivalent or superior quality where necessary without prior notice.
We reserve the right to withdraw, modify, or discontinue any product at any time without liability.

4. Orders

Placing an order on our website constitutes an offer by you to purchase the selected item(s) at the stated price and on these Terms of Sale. No binding contract is formed between us until we have issued written order confirmation and received full cleared payment.

We reserve the right to refuse, limit, or cancel any order at our sole and absolute discretion, including but not limited to cases where:

A pricing error has occurred on our website.
Payment is declined, disputed, or fraudulent.
We are unable to fulfil the order due to circumstances beyond our control.
We reasonably suspect the order is placed in bad faith.

In the event we cancel an order after payment has been received, our sole liability is limited to a full refund of the amount paid for that order.

5. Pricing

All prices are displayed in the currency shown at checkout and are subject to change without notice prior to order confirmation. Once your order is confirmed in writing, the price is fixed.

Prices are exclusive of shipping costs, which are calculated and displayed at checkout.
Prices are exclusive of any customs duties, import taxes, or local charges applicable in your country, which are entirely your responsibility.
We are not liable for any currency conversion fees or charges applied by your bank or payment provider.
In the event of a manifest pricing error on our website, we reserve the right to cancel the order and refund any payment made, without any further liability to you.

6. Payment

Full payment is required at the time of placing your order. Production will not commence until full cleared payment has been received.

We accept payment via the methods listed at checkout. All transactions are processed securely through our third-party payment provider.
By submitting payment, you warrant that you are authorised to use the payment method provided and that the information submitted is accurate and complete.
We are not responsible for any failure, delay, or error caused by your payment provider.
In the event of a chargeback or payment reversal initiated without prior written notice to us and without allowing us 30 days to resolve the matter, we reserve the right to contest the dispute in full and to pursue recovery of the outstanding amount plus any associated costs and fees.

7. Formation of Contract

The contract between us is formed at the point at which we send you a written order confirmation and full payment has cleared. Prior to that point, no binding obligation exists on either party. We reserve the right to decline any order without providing a reason.

8. Production & Fulfilment

All items are made to order and production begins upon confirmation of your order and receipt of cleared payment. As a result:

Orders cannot be cancelled, amended, or transferred once confirmed.
Production and dispatch timeframes are estimates only. Time is not of the essence.
We are not liable for any loss, cost, or inconvenience arising from delays in production or dispatch, howsoever caused.

9. Delivery & Shipping

Delivery is subject to our Shipping Policy, which forms part of these Terms of Sale. Key terms include:

All orders are dispatched within 3 weeks of order confirmation.
Delivery timeframes post-dispatch are estimates only and are not guaranteed.
Risk of loss and title pass to you upon dispatch from our premises.
You are solely responsible for providing an accurate and complete delivery address. No refund or replacement will be issued for orders lost or undelivered due to incorrect address information provided by you.
We are not liable for delays, costs, or losses arising from customs processing, carrier failures, or circumstances beyond our control.

10. Refunds, Returns & Cancellations

All sales are final. No refunds, returns, or cancellations are accepted except as expressly set out in our Refund & Return Policy, which forms part of these Terms of Sale and is incorporated herein by reference. By placing an order you confirm you have read and accepted that policy in full.

11. Warranties & Representations

We make no warranties, express or implied, beyond those required by mandatory applicable law, including but not limited to warranties of merchantability, fitness for a particular purpose, or correspondence with description beyond what is stated in these terms.

You warrant to us that:

All information provided by you in connection with your order is accurate, complete, and not misleading.
You are purchasing for personal use and not for resale or commercial exploitation.
You will not initiate any fraudulent, speculative, or bad-faith claim in connection with your order.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

We exclude all liability for indirect, incidental, consequential, special, or punitive damages of any kind, including loss of profit, loss of enjoyment, or any other economic loss.
Our total aggregate liability to you in connection with any order shall in no circumstances exceed the net amount actually paid by you for that specific order.
We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including acts of God, supply chain disruptions, carrier failures, customs delays, industrial action, or government intervention.
Any claim arising out of or in connection with a purchase must be brought within 30 days of the date of delivery or estimated delivery, to the extent permitted by applicable law. Claims brought outside this period are time-barred.

13. Indemnification

You agree to indemnify, defend, and hold harmless [Your Business Name] and its owners, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms of Sale, your misuse of our website, or any fraudulent or bad-faith conduct on your part.

14. Dispute Resolution

In the event of any dispute arising out of or in connection with a purchase, you agree to contact us in writing at info@larslala.com and allow a minimum of 30 days for us to attempt to resolve the matter informally before initiating any formal legal proceedings. Failure to comply with this requirement will be raised as a procedural objection in any subsequent proceedings.

15. Consumer Rights Reservation

Nothing in these Terms of Sale is intended to exclude or limit any rights you hold under mandatory applicable consumer protection law that cannot lawfully be waived or excluded, including applicable EU consumer protection legislation where relevant. Where such mandatory rights apply, they are preserved to the minimum extent required by law. All other limitations and exclusions in these Terms of Sale remain in full force and effect.

16. Governing Law & Jurisdiction

These Terms of Sale are governed by the laws of Hong Kong. To the extent permitted by applicable law, any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Hong Kong. Where mandatory consumer protection law requires disputes to be resolved in the consumer's jurisdiction, that requirement is acknowledged and respected to the minimum extent legally required.

17. Severability

If any provision of these Terms of Sale is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms of Sale, together with our Terms of Service, Refund & Return Policy, Shipping Policy, and Legal Notice, constitute the entire agreement between you and us in relation to your purchase and supersede all prior representations, discussions, or agreements.

19. Amendments

We reserve the right to amend these Terms of Sale at any time by posting updated terms on our website. The terms applicable to your order are those in force at the time your order is confirmed. Your continued use of our website constitutes acceptance of any updated terms.

20. Contact

For any queries relating to these Terms of Sale:

Email: info@larslala.com